Last Updated: February 8, 2026
Legal Documents:
In accordance with consumer protection laws (including EU/UK "Cooling Off" periods), you have the right to cancel your subscription within 14 days of your initial purchase.
Because MedReminder provides immediate telecommunication services, you acknowledge and agree that once the Service has successfully initiated a scheduled reminder call to your provided number, the Service has been fully performed for that instance.
By scheduling a call within the first 14 days, you explicitly waive your right to a refund for that billing period once the call is placed.
You may cancel your subscription at any time via the User Dashboard.
Access to premium features will continue until the end of your current billing cycle. No further charges will be applied after cancellation.
All refunds are processed by Paddle, our Merchant of Record.
To request a refund for eligible, non-performed services:
| Scenario | Refund Eligibility |
|---|---|
| Within 14 days, no calls placed | ✅ Full refund available |
| Within 14 days, calls already placed | ❌ Refund waived (service performed) |
| After 14 days | ❌ No refund (can cancel renewal) |
For billing questions or refund requests: